frequently asked questions

 

Do I need to rent a car, and do I need one with 4-wheel drive?

How far away is the villa from town (Cruz Bay) and the beaches?

How do you get to St. John?

How do we get to the villa once we are on St. John?

What's the weather like?

What should we bring?

Are there grocery stores near the villa?

Do we recommend any Restaurants or Activities?

Do you allow children under the age of 16?

Do cell phones work on St. John?

Is there Internet available at the villa?

Do the bedrooms have air conditioning?

How do you reserve dates and confirm a booking?


Do I need to rent a car, and do I need one with 4-wheel drive?

Exploring St. John with your own rental car is an experience not to be missed and we do advise having one with four-wheel drive to navigate the rustic roads, hillsides and switchbacks that are common. We recommend Courtesy Car Rental on St. John. Let them know that you are renting villa Arc du Soleil, which is in the Virgin Grand Estates. Their contact information is as follows:

 

Courtesy Car Rental

www.courtesycarrental.com

info@courtesycarrental.com

Toll Free 1-866-776-4228

Fax 1-340-776-6734

It is important to secure your car rental as soon as you have determined your flights and dates as there are a limited number of rental cars available on St. John and demand is high.

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How far away is the villa from town (Cruz Bay) and the beaches?

The villa is located on the Cruz Bay side of St. John, in the Virgin Grand Estates, which is on the mountainside, above the Westin Resort on the south shore of the island. The villa is in an upscale, gated neighborhood and is very quiet and private. It is approximately 2 1/2 miles, or six minute by car to town (Cruz Bay) where most of the shopping and restaurants are located, and about seven to ten minutes away from the beaches on the north shore located in the National Park. St. John is a small island; only 4 miles by 5 miles long, so even a trip to the other side of the island (Coral Bay), is only about 20 minute car ride away.

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How do you get to St. John?

Since St. John does not have an airport, you will need to fly into nearby St. Thomas, U.S. Virgin Islands and take a short 15-minute ferry ride to St. John from the ferry dock at Red Hook. There is a ferry that leaves Red Hook St. Thomas to St. John and visa-a-versa, every hour, on the hour, beginning at 6:00 a.m. through 11:00 p.m.

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How do we get to the villa once we are on St. John?

We will monitor your incoming flight via the Internet, and will be able to discern which ferry you will arrive on into St. John. Most of the time, we will contact you on your cell phone to confirm which ferry you have boarded. We will greet you at the ferry dock in St. John, assist you with your luggage, and take you to your car rental agency to pick up your rental. Then we will escort you to the villa and give you a brief orientation on the house and its features.

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What should we bring?

The villa comes equipped with bed linens, bath and beach towels, hair dryers, cooler and beach chairs for the beach, and a courtesy supply of soap, paper towels, toilet tissue and cleaning supplies, etc. Dress attire is very casual; shorts, t-shirts, swimsuits, sandals and nice tropical wear for evenings out. You probably want to bring sunscreen, hats, and personal toiletry items. However, there is a local drug store to purchase these items as well. And don't forget to bring your camera to capture the highlights of your holiday.

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What is the weather like?

The consistent and balmy weather of the Virgin Islands is what makes it a premier holiday destination virtually year round. In the winter, the average January high temperature is 83 degrees Fahrenheit; the average low is 72 degrees Fahrenheit. In the summer, the average July high temperature is 89 degrees, with a low of 78 degrees. Relative humidity is on average 75% year round. Our cooling tropical trade winds average around 15 to 20 knots, which makes it feel cooler than the temperature suggest. October/November tend to be our rainiest months of the year, while March/April are the driest. Long-term average rainfall per year is approximately 40 inches. September is the most active for hurricanes, and as such, you will notice many of the villas, stores, and restaurants are closed for that month. This allows many businesses to do long-term maintenance and refurbishment for the upcoming season.

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Are there grocery stores near the villa?

Yes, there are four grocery stores in or near Cruz Bay, which is only about a six-minute drive from the villa. They are all generally open for business seven days a week from 7:30 a.m. through 9:00 p.m. St. John Market, located across from the Westin Resort, is the closest to the villa and has a fine selection of grocery items, including fresh meat, dairy, produce and Beer/Wine/Liquor. Pine Peace Grocery, located at the bottom of Jacob Ladder on the south shore road, is known for their liquor, beer and wine prices, and canned/dry foods, amongst an assortment of other oddball items you might not find anywhere else. Starfish Market, located in The Marketplace just outside of Cruz Bay, on the south shore road, is the largest of the four, is best for fresh meats & fish, dairy products, and fresh produce. There is also Starfish Gourmet located across from Starfish, which has a large selection of wines and cheeses, and other hard to find gourmet items. And there is Dolphin Market, located in Cruz Bay on the roundabout before heading out of town.

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Do you recommend any restaurants or activities?

Yes, some of our favorites are Morgan's Mango for their relaxed atmosphere (and of course Tuesday night Lobster and Thursday night two for one marguerites). St. John Brewers for locally made brews and sandwiches, and The Lime Inn for local specialty foods.


Restaurants:

• Morgan's Mango - 340-693-8141

www.morgansmango.com


Chefs that will come to the villa and prepare a meal:

• Ted's Supper Club

www.tedssupperclub.com


Boats/BVI Boat Trips:

• Captain Mindy Michtner Gypsea Girl Charters - 340-201-3045

www.gypseagirlvi.com e-mail: stjohnyachting@gmail.com

 

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Do you allow children under the age of 16?

Due to the layout, depth of the pool and design of the villa, we do not accept children under 16. Sorry.

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Do cell phones work on St. John?

Yes, most of them do. Sprint and AT&T are local and provide roaming to others like Verizon. You may experience drops from the coverage while touring about, due to the mountainous topography. Villa Arc du Soleil has excellent coverage for cell phones, as we are high in altitude with clear line of sight of the cell phone towers.

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Is there Internet available at the villa?

Yes, for those of you traveling with your laptop, we offer complementary wireless DSL.

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Do the bedrooms have air conditioning?

Yes, there are split level air conditioning units in both bedrooms.

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How do you reserve dates and confirm a booking?

Once you have chosen the dates and confirmed availability for your rental, it is imperative that a deposit payment be sent to us immediately so that we may secure the Villa for your preferred dates. This is the only way to confirm your reservation. We are happy to accept your personal or business check, or payment via credit card (Visa, MasterCard, or Discover). We require a deposit of 50% of rent to secure your rental, the balance is due 60 days prior to arrival and a $500 securit deposit in a separate check. We prefer payment by check, if using credit card - there is a 3% credit card processing fee. We can also assist in arranging your car rental and private taxi service from the airport to the ferry to St. John. We can also provide information for provisioning your villa with groceries, chef services and things to do on St. John.

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